Practice rules and regulations
For out of network patients: You may be subjected to additional materials and labor charges. You will be informed of this prior to visits/procedures.
Prior authorizations: Arbor Medical will do its best to provide prior authorizations but due to staffing shortages and resources this may not be done in a timely manner, possibly not at all. If you are unable to wait you have the option to discuss with your insurance or you will be responsible for charges otherwise covered through the prior authorization process.
No show fee: if you no show for 2 appointments in a calendar year you will need to pay a reinstatement fee of $15 dollar charged to credit card prior to scheduling another appointment.
No show = failure to call and cancel within 1 hour of appointment
Multiple cancellations within a calendar year may result in you being removed from clinic or subject to additional charges.
Arbor Medical is not responsible for bills submitted by third parties (Lab, radiology, etc.).
Arbor Medical is not able to change codes once orders have been submitted.
All paper copies of labs, pathology and radiology ordered by Arbor Medical providers will be provided to you at your date of visit. Extra copies can obtained at a fee ($1/page) or can be obtained directly from the lab or imaging center.
Arbor Medical does not provide any records from any outside physician or hospital.
Florida Statute - 395.3025
We request you treat all staff and doctors with courtesy and respect. Failure to do so may results in immediate termination from the clinic.
Please refrain from cell phone use in the office as a courtesy to other patients.
Patients may be subjected to charge associated with damage to Arbor Medical Group facilities by patient and family.
Any charges not covered by your insurance may be the responsibility of the patient.
Clarification of primary (ie initial payer) , secondary insurances and or any additional payers are the responsibility of the patient.
Patient will be responsible for all charges if they fail to notify Arbor Medical Group of any changes to insurance or eligibility. Arbor Medical Group will not resubmit charges to new insurances in these instances.
Copays stated on insurance card will be collected on date of visit, no exceptions
For patients with non-Medicare private insurance, there will be a collection of fees on the day of service. For clinic visits, there will be a $20 co-pay collected for all visits. In addition there will be a $100 dollar fee for new patients or a $75 dollar fee for follow up visits applied to deductible. Procedures will incur a fee of at least $150 during the visit applied to deductible. These dollar amounts may change depending on existing eligibility and deductibles.
HIPPA Notice of Privacy Procedures available here.